Privacy Policy

This Privacy Policy outlines how LuckyWins collects, uses, discloses, and safeguards your information when you visit our website. It applies to all users who access our services.

Introduction & Scope

LuckyWins is committed to protecting your privacy. This policy explains who collects data, what data is collected, and the practices followed to protect that data. It applies to all users of our services, regardless of location.

Types of Data Collected

• Personal Data: Includes your name, email address, phone number, and payment information.
• Technical Data: Information about your device, IP address, browser type, and operating system.
• Optional Fields: Preferences and interests that you may voluntarily provide to enhance your user experience.

Purposes & Legal Basis

We process your data for various purposes:

• Personal Data: To manage your account, process transactions, and communicate with you (Legal basis: contract).
• Technical Data: To improve our website and services (Legal basis: legitimate interest).
• Optional Fields: To personalise your experience based on your preferences (Legal basis: consent).

Retention Periods

Your information will be retained only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Personal data is generally kept for the duration of your account with us and for a period thereafter as dictated by legal requirements.

Third-Party Disclosures

We may share your information with third parties to provide our services:

• Analytics providers to understand how users engage with our site.
• Payment processors to handle transactions securely.
• Service providers that assist in operating our website and conducting our business.

Security Measures

We implement various security measures to safeguard your data, including:

• Data encryption to protect sensitive information.
• Strict access controls to limit who can view your information.
• Regular audits to ensure compliance with our privacy practices.

User Rights & Requests

You have the following rights regarding your personal data:

• Access your data and request copies.
• Rectify any inaccurate or incomplete information.
• Request erasure of your personal data under certain circumstances.
• Request restriction of processing your data.
• Request data portability to another service.
• Object to processing activities based on legitimate interest.

International Transfers

If we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or reliance on adequacy decisions as deemed appropriate under applicable laws.

Contact for Privacy Queries

If you have any questions or requests regarding this Privacy Policy, please email us at [email protected].